The staff here beleive customer satisfaction is very important. We believe that we offer the most affordable, robust and reliable servers in the gaming industry. We are so confident in our platform that our services carry a
3 day money back guarantee.

If you are not completely satisfied with our services for any reason within the first 3 days of usage you will be given a full refund of all monthly hosting fees. Please note it's only under the circumstances that you receive connectivity problems which the staff here are unable to resolve. If for any reason that you are not satisified you must prove proof with your problem before the money back guarantee can take into affect.

Please note that domain registration fees, setup fees, bandwidth addon fees, are not refundable.

Our Uptime Guarantee is very simple. We guarantee that your services will experience 99% or better uptime during the course of any calendar month. If we do not provide 99% uptime, we will provide a pro-rated refund of your hosting fees for the month affected.

Only the Best: We insure your uptime that we use only the best networks, the most reliable hardware, and rock solid operating systems. Using the best equipment and software available makes it easy to offer our clients great uptime.

Skilled and Friendly Staff: Our on site staff will insure your performance with us at Global Frag Servers. Our staff members are highly skilled in Systems Administration, Programming and Internet Security. By employing only the best, we can assure that we have the expertise available to address any problem that might occur.

3rd Party Monitoring: We monitor our servers constantly to ensure accessibility and availability. Each server box has a Dell Remote Access Control (DRAC) to monitor our servers 24/7. All of our System Administrators carry a personal phone. Should a problem occur, we are immediately notified by pager and can begin working on the problem immediately. This ensures that we fix most problems as quickly as possible.