2016 Special Promotions   Click Here
Mobile Menu
1-866-436-5573 Live Chat

Important information you need to know!

Always reliable. Always online. Please insure you understand our terms of service (TOS) before signing-up with any of our services. As you will be responsible for any breach in agreement. We want to make sure you are happy with our services that is why we have this posted for you to read and understand.

A. These terms and conditions will apply to all services under the domain www.GlobalFrag.com and it's sister companies. Global Frag Networks, is a registered company under a D.B.A of the corporation MH Trading Inc, these terms will apply to the clients under this company, whether you are a paid client or you receive our services from us as a sister company.

B. The services of this business is providing a monthly/subscription leased usage of server space from our server boxes that Global Frag Networks owns.

Age Restriction of Clients

A. Age Recommendation: Any clients who orders from Global Frag Servers through our online order system, will represent and warrant the client's self that he/she is at least 13 years of age and that the client has the legal capacity to enter‚ this agreement.

B. Age Restrictions: If the client is not at least 13 years old or older, the client will have to notify us for a termination with our services immediately and will be prohibited for any other service use under this company. Anyone under the age 18 must have the parents or legal guardian consent to access this site to participate in any of our services. You will also agree to bypass any security and/or access features that we may have installed on the order form. Furthermore, we do not assume any responsibility or liability for any problems regarding the clients age.

Access, Limitation, Restrictions

A. Access. Before obtaining any sort of access with the company's control panels, you will be asked for additional personal information that we keep safe and private under our records. The client must guarantee that the information provided is correct, complete, and true. If we believe that some of your information provided is incorrect, or incomplete, we will then have the right to refuse you access to our services and to terminate or suspend your access at any time with no refund.

B. Limited License. Subject to these Terms and Conditions and in consideration of using our services, we hereby grant you a limited, nonexclusive, nontransferable personal license to access and use our services. We provide our services for personal, non-commercial use by gamers, viewers, fans, visitors, subscribers and/or potential subscribers. Users of our services are granted a single copy license to use our services and attendant software (on a single computer only). Our services shall be for private non-commercial use only, and all other uses are strictly prohibited. We reserve the right to limit the amount of bandwidth used. You agree to prevent any unauthorized hacking of our services or unauthorized use thereof. Any unauthorized use of our services or any of the Materials contained therein terminates this limited license effective immediately. You represent and warrant that you will not allow anyone under the age of 13 to access our services without the permission of a parent or legal guardian. We reserve the right to terminate this license at any time if you breach or violate any provision of this Agreement, in which case you will be obligated to immediately destroy any information or materials you have downloaded, printed or otherwise copied from our servers. Violators of this limited license may be prosecuted to the fullest extent under the applicable law.

Billing, Payments, Refunds, Fees, and Subscriptions

A. Billing. Global Frag Networks will have the right to set up your services of your choosing only if a full payment is made through our secure online order system. You will also get a generated invoice before 20 days of your invoice is due. It is your responsibilities for your own payments, and you are in charge for any fees may occur during your time with us. Our order forms are full secured, and we will insure your security once your payment is made.

B. Payments. If there is an overdue balance on your account over 5 days, Global Frag Networks will have the right to terminate or suspend your services until the full payment is made, we will also notify you once it occurs. Global Frag Networks offers many different types of billing options that may help you to pay for your services. Such as Pay Pal, Credit Card, Google Checkout, and Cash/Money Order.

C. Refunds. Global Frag Networks does NOT provide any refunds for any of our clients. Unless you are protected under our 3 or 30 day money back guarantee please read section XIII/A for more information or if a billing issue occurs. You must be aware if using the payment option "PAYPAL" or "CREDIT CARD" you are responsible for the subscription that is activated once you have purchased your services. We will not be held liable for any fees, or misuse of payments through paypal. Once a subscription payment is made, we will not refund the amount of the payment price unless covered in section XIII/A. If you are having problems with your services you may request a cancellation of services with no questions asked please read section IX for more information.

D. Fees. Global Frag Networks, may charge your account with a fee, that will occur when there are a problem or issues that have occurred to your services. If the problem or issue has occurred because of Global Frag Networks problems, we will not charge your account.

E. Set Up Fees. All set up fees are free for all server rentals, there will be set up fees for dedicated server services based on what server you choose. The set up fee will be paid for the set up and the installation of the box at the data center.

F. Automated Subscriptions. All transactions with Global Frag Networks will be under an automated subscription. Meaning once your order is complete an automated subscription will be activated and by each due date the funds will be automatically withdrawn from your funding source. We will NOT OFFER REFUNDS for automated subscriptions, unless it relates to Section XIII/A of these terms of services. To cancel your automated subscription you can either cancel your services with us by opening a support ticket at www.globalfrag.com/billing or you can cancel it from your side.

What We Provide

A. Game Servers. Global Frag Networks currently provides top quality game servers, with a guarantee high performance game play. Global Frag Servers also provides the most common games, such as Counter Strike 1.6, Counter Strike: Source, or Day of Defeat. Our server boxes are mainly Dual Quad Processors, with 4 GIG of RAM, and 160 GIG HD. For full the experience on FPS and for the constant connectivity you will need to purchase our additional add-on package PING BOOSTER.

B. Cloud Servers. Global Frag Networks will provide cloud/vps services with a user interface.

C. Web Hosting. Global Frag Networks provides hosting on the company server boxes, under the control of WHM, and Cpanel.

D. Dedicated Servers. Global Frag Servers provides a dedicated box that ranges from basic speculation to advance. Each speculation differs in process, ram, and hard drive space.

E. Colocation Services. Global Frag Servers provides power, cabinet space, uplink, IP allocations, and bandwidth.

Copyright Information/Rights

A. The Materials accessible by our servers, and any other World Wide Web Site owned, operated, licensed, or controlled by us, is our proprietary information and valuable intellectual property. Any copyright infringement will not be tolerated. Our words and software are registered with the U.S. Copyright Office.

B. Our Materials may not be copied, distributed, republished, modified, uploaded, posted, or transmitted in any way without the prior written consent of us, except that you may print out a copy of the Materials solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Materials.

C. Modification or use of the Content except as expressly provided in these Terms and Conditions violates our intellectual property rights.

D. Neither title nor intellectual property rights are transferred to you by the use of our services.

E. All of our Materials, such as text, graphics, photographs, video and audio clips, music, soundtracks, button icons, streaming data, animation, images, downloadable materials, data compilations, and software are the property of Global Frag Networks or its content suppliers and are protected by United States and international copyright laws. The compilation of all of our Materials is the exclusive property of Global Frag Networks or its content suppliers and protected by United States and international copyright laws, as well as other laws and regulations.

Examples of unacceptable content or links:
  • Pirated software
  • Hacker programs or archives
  • Warez sites


Unpaid Invoices

A. Please note that Global Frag Networks, reserves the right to take ownership of colocated equipment should the account be more than 30 days past due on any payments.

B. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

C. You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.

D. If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

E. If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

F. If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

G. On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.

Upgrade Services

A. All upgrades will not take effect during the current billing cycle; all new upgrades will take place during the start of the new billing cycle. If the client needs an immediate upgrade the client must pay the full price for the upgrade, but the client will not get extended dates within their billing cycle.


A. All setups are to be made within 24 hours of the day of purchase. It may change on any specific services such as dedicated servers and many more; you will be notified the setup rate on the description of the order form.

Cancellations and Terminations:

A. Our cancellation policy requires you to go to www.globalfrag.com/billing and submit a cancellation support ticket. It is mandatory that you provide us with the cancellation support ticket at least 24/hours before the next due date. Cancellations through mIRC are NOT valid and will not be acceptible for a proper cancellation. If you request a cancellation your automated subscription will be canceled from our side.

B. You hereby agree to be personally liable for any charges incurred by you until termination of membership for goods or services through your use of the services. If your account is canceled by you, no refund, including any membership fees, will be granted; no online time or other credits will be credited to you or can be converted to cash or other forms of reimbursement. This Agreement provisions shall survive until termination, unless otherwise stated. Upon our processing of your request to cancel your membership, you will no longer have access to the non-public areas of our services.

Cancellations and Terminations:

A. We will provide you with ftp access for your game server. This absolutely must not be used to store files not related to your game server or to file share. The client is responsible for the content. We require you do not exceed 2.5 gigs of space total and reserve the right to eliminate any content at any time.

Managing Your Game Server/Services:

A. After your server is released to you for game play, it is your responsibility to understand and manage the game server. .Your client limit must never be altered, unless it is done by a Global Frag technician. If you have rented a password protected server, this password must always remain in place at all times. While we do not monitor public servers, we do expect a high standard from anyone renting a public game server. Game server host names and rcon should only be changed by Global Frag staff. Do not add any MODS to the server that would use resources without consulting Global Frag staff. Should a customer perform an action that requires a Global Frag technician to repair the game server, the customer may be billed for this service. No customer may use any product of GlobalFrag in any illegal manner nor aid any other in illegal activities.


A. We pride ourselves on using only the finest quality servers and well known reputable bandwidth providers. While their reputation is stellar we cannot guarantee their uptime nor anyone's ping to a Global Frag server. Variables such as ones ISP, bandwidth, routing, and computer can be the limiting factor. Should any client have ping or related issues with a Global Frag server, we request you run a tracert to your server and submit an email to support@globalfrag.com.

Life Time Service(s) / 99% Uptime / Money Back:

A. We insure your service's satisfaction that you are guaranteed a 99% Uptime or your money back. If you are at any time unsatisfied with your services under our 3 or 30 day money guarantee terms you will receive a full refund of the service price. Set up fees or any other fees will NOT be refunded at any time. The following services will be protected under our 3 day money back guarantee: Game Servers, Voice/Vent Servers, Dedicated Servers, and Shoutcast Servers. The following services will be protected under the 30 day money back guarantee: Web Hosting and Web Hosting Reseller. The money back guarantee is protected only if the customer is unsatisfied with the services' meaning; late set-up time over our 24/hour set up time, connectivity issues that the technicians from Global Frag Networks under the corporate company MH Trading INC are unable to resolve. We must have some sort of proof of your unsatisfactory with our services for the money back guarantee to be affective.

B. Our policies may change at any time. It is the responsibility of our clients to monitor this page to keep up to date and current with our TOS agreement. Failure to comply with our TOS may be just causing for Global Frag Networks to terminate our agreement. No other contract shall negate any part of our TOS agreement. We always reserve the right to refuse service to anyone. Once you agree to this TOS, you will agree to any changes without notice.

C. The LifeTime service will guarantee you a service upto the value of the lifetime payment. The customer will agree to comply with all terms of service agreement for any monthly charged payments. The customer is obligated to request a full refund with in (7) seven days from the original purchase date/time. The company will guarantee the continued service(s) for the client for as long it covers the monthly rate of the server and more.


These Terms and Policies may be amended in any respect at any time by Global Frag Networks upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Global Frag Networks